Shipping policy

Shipping Policy

Last updated: August 21, 2026

Where we ship

Ravine currently ships within Canada.

Available shipping options and charges are shown at checkout before you complete your purchase.

Preorders

Our first collection is available for preorder and will begin shipping on September 5, 2026.

You will receive an order confirmation after placing your order. This confirms that we received your order and is not a shipping confirmation.

If your order contains multiple items, they may be shipped together when all items are ready.

Order processing

After September 5, most orders will be prepared and shipped within 1–2 business days.

Orders are not processed on weekends or statutory holidays. Processing may take longer during launches, holidays or periods of high order volume. If a significant delay affects your order, we will contact you using the email address provided at checkout.

Estimated delivery time

Most Canadian orders arrive within 3–5 business days after they have been shipped. Deliveries to rural or remote locations may take longer.

Delivery estimates are provided as a guide and are not guaranteed. Carrier delays, severe weather and other circumstances outside our control may affect delivery times.

Order tracking

When your order ships, we will send you a shipping confirmation email with tracking information, when tracking is available.

Tracking information may take up to 24 hours to update after the carrier receives the package.

Shipping address

Please review your shipping address carefully before submitting your order.

If you notice an error, contact us as soon as possible at hello@ravinegoods.com. We will try to update the address before the order ships, but we cannot guarantee changes once an order has been processed or transferred to the carrier.

Additional shipping charges may apply if an order is returned because the address provided at checkout was incomplete or incorrect.

Delayed, missing or marked-delivered orders

If your tracking information has not updated for several business days, or your package appears to be delayed, contact us at hello@ravinegoods.com. We will help you investigate the shipment with the carrier.

If tracking shows that your order was delivered but you cannot locate it, please check around the delivery location, ask other members of your household and contact the carrier. If the package is still missing, contact us so we can review the situation with you.

Missing-package claims are reviewed individually based on the tracking information and carrier investigation.

Damaged or incorrect orders

If your order arrives damaged or you receive the wrong item, contact us at hello@ravinegoods.com within 7 days of delivery.

Please include your order number and clear photographs of the item and packaging. We will review the issue and help arrange an appropriate replacement or resolution.